Importing contacts into Mautic can sometimes lead to errors or incomplete data. This guide provides a comprehensive approach to resolving common contact import issues.

1. Check Import File Format:
   • Ensure that the contact import file is in the correct format (e.g., CSV). Verify that the file structure matches Mautic’s import requirements.
2. Review Data Mapping:
   • Verify that fields in the import file are correctly mapped to Mautic’s contact fields. Check that all required fields are included and correctly mapped.
3. Inspect Import Logs:
   • Review logs for errors related to contact import. Logs can provide insights into issues with data processing or field mappings.
4. Validate Data Integrity:
   • Ensure that the data in the import file is clean and correctly formatted. Check for any inconsistencies or errors in the data.
5. Test with Smaller Files:
   • Try importing a smaller subset of contacts to identify if the issue is related to file size or specific records.

By following these steps, you can effectively resolve issues with contact imports in Mautic and ensure accurate data integration.

If Mautic campaign actions aren’t executing as expected, it can impact your automation efforts. This guide outlines the steps to troubleshoot and resolve issues with campaign actions.

1. Review Campaign Configuration:
   • Ensure that the actions defined in the campaign are correctly set up. Check that each action is linked to the appropriate triggers and conditions.
2. Check Campaign Triggers:
   • Verify that the triggers for campaign actions are functioning correctly. Test if the conditions for triggering actions are met.
3. Verify Cron Jobs:
   • Ensure that cron jobs for campaign actions are configured and running. Check if the relevant cron jobs are set up and functioning:

   * * * * * php /path/to/mautic/app/console mautic:campaigns:update
   * * * * * php /path/to/mautic/app/console mautic:campaigns:trigger

4. Inspect Logs:
   • Review logs in the var/logs/ directory for errors related to campaign actions. Look for any relevant error messages that could indicate issues.
5. Test Actions Manually:
   • Try triggering the actions manually to see if they execute correctly. Use the command line to test:

   php bin/console mautic:campaigns:trigger

By following these steps, you can troubleshoot and resolve issues with Mautic campaign actions, ensuring your campaigns run smoothly.

Issues with email templates in Mautic can affect the appearance and functionality of your emails. This guide provides practical tips to resolve common email template problems.

1. Verify Template Syntax:
   • Check the syntax of your email templates for errors. Ensure that HTML and Mautic tags are correctly used. Use a validator to confirm the template is well-formed.
2. Check Image URLs:
   • Ensure that all images referenced in the email template have correct URLs and are accessible. Broken image links can affect email appearance.
3. Review Template Design:
   • Examine the design elements of the template, including layout, fonts, and colors. Test the template in different email clients to ensure consistent rendering.
4. Test Email Preview:
   • Use Mautic’s preview function to test how the email template appears before sending. Make necessary adjustments based on the preview.
5. Consult Documentation:
   • Refer to Mautic’s documentation for guidelines on creating and troubleshooting email templates. Check for any known issues or updates related to template functionality.

By following these tips, you can resolve issues with Mautic email templates and ensure your emails are visually appealing and functional.

Form validation errors in Mautic can prevent users from submitting forms correctly. This guide walks you through the steps to identify and fix common form validation issues.

1. Check Field Validation Rules:
   • Review the validation rules set for form fields. Ensure that the rules (e.g., required fields, email format) are correctly defined in the form builder.
2. Inspect Form HTML Markup:
   • Examine the HTML markup of the form to ensure there are no errors or missing elements. Validate the form structure in the browser’s developer tools.
3. Review JavaScript Errors:
   • Check for JavaScript errors that might affect form validation. Open the browser console and look for errors related to form scripts.
4. Verify Plugin Compatibility:
   • Ensure that any plugins affecting form functionality are compatible with your Mautic version. Update or disable plugins as necessary.
5. Test Form Submission:
   • Submit the form with various inputs to verify that validation rules are applied correctly. Ensure all validation messages are clear and accurate.

By following these steps, you can effectively resolve form validation errors in Mautic, ensuring a smooth user experience.