When Mautic campaigns aren’t triggering, it can disrupt your marketing automation. This guide provides a step-by-step approach to diagnose and fix these issues.
- Check Campaign Conditions:
- Review the conditions and triggers set for your campaigns. Ensure that the criteria are correctly defined. Go to
Campaignsand verify that the conditions are set according to your needs.
- Review the conditions and triggers set for your campaigns. Ensure that the criteria are correctly defined. Go to
- Verify Cron Jobs:
- Cron jobs are essential for running background tasks. Confirm that Mautic’s cron jobs are configured and running. Common cron jobs for Mautic include:
* * * * * php /path/to/mautic/app/console mautic:campaigns:update * * * * * php /path/to/mautic/app/console mautic:campaigns:trigger
- Check the server’s crontab:
crontab -l
- Cron jobs are essential for running background tasks. Confirm that Mautic’s cron jobs are configured and running. Common cron jobs for Mautic include:
- Review Campaign Logs:
- Examine logs in the
var/logs/directory for any errors related to campaigns. Look for messages indicating issues with campaign execution.
- Examine logs in the
- Test Campaign Manually:
- Try triggering a campaign manually to see if it processes correctly. You can do this through the Mautic UI or via the command line:
php bin/console mautic:campaigns:trigger
- Try triggering a campaign manually to see if it processes correctly. You can do this through the Mautic UI or via the command line:
By addressing these areas, you can ensure that your Mautic campaigns are triggering and running as expected.