Tracking pixel issues in Mautic can affect your ability to track visitor activity accurately. This guide provides a step-by-step approach to troubleshoot and resolve tracking pixel issues.
- Verify Pixel URL:
- Ensure that the tracking pixel URL is correctly set in your Mautic settings. Navigate to
Settings > Configuration > Trackingand verify the URL.
- Ensure that the tracking pixel URL is correctly set in your Mautic settings. Navigate to
- Check Pixel Placement:
- Ensure that the tracking pixel code is correctly placed on your website’s pages. It should be included in the
<head>or<body>section of your HTML.
- Ensure that the tracking pixel code is correctly placed on your website’s pages. It should be included in the
- Test Pixel Connectivity:
- Use browser developer tools to inspect the network requests and check if the tracking pixel is being loaded. Look for a request to the tracking pixel URL and ensure it is successfully sent.
- Review Logs:
- Check Mautic’s logs in
var/logs/for any errors related to tracking pixel functionality. Look for relevant log entries indicating issues.
- Check Mautic’s logs in
- Test on Different Environments:
- Test the tracking pixel on different environments (e.g., staging vs. production) to identify if the issue is environment-specific.
By following these steps, you can effectively troubleshoot and resolve issues with Mautic’s tracking pixel.