If Mautic campaign actions aren’t executing as expected, it can impact your automation efforts. This guide outlines the steps to troubleshoot and resolve issues with campaign actions.
- Review Campaign Configuration:
- Ensure that the actions defined in the campaign are correctly set up. Check that each action is linked to the appropriate triggers and conditions.
- Check Campaign Triggers:
- Verify that the triggers for campaign actions are functioning correctly. Test if the conditions for triggering actions are met.
- Verify Cron Jobs:
- Ensure that cron jobs for campaign actions are configured and running. Check if the relevant cron jobs are set up and functioning:
* * * * * php /path/to/mautic/app/console mautic:campaigns:update * * * * * php /path/to/mautic/app/console mautic:campaigns:trigger - Inspect Logs:
- Review logs in the
var/logs/directory for errors related to campaign actions. Look for any relevant error messages that could indicate issues.
- Review logs in the
- Test Actions Manually:
- Try triggering the actions manually to see if they execute correctly. Use the command line to test:
php bin/console mautic:campaigns:trigger
By following these steps, you can troubleshoot and resolve issues with Mautic campaign actions, ensuring your campaigns run smoothly.