Form submission issues in Mautic can hinder lead capture. This guide provides detailed steps to troubleshoot and fix form submission problems.

1. Verify Form Settings:
   • Ensure that form settings are configured to save submissions. Go to Forms and check that the form actions are set correctly to store submissions.
2. Check JavaScript Errors:
   • Inspect the browser console for JavaScript errors that might be interfering with form submissions. Open the console with F12 or Ctrl+Shift+I and look for error messages.
3. Review Server Logs:
   • Check server logs for errors related to form processing. Logs can be found in var/logs/ and can provide insights into issues affecting form submissions.
4. Test Form Submission:
   • Test the form by submitting data and monitoring if it is correctly saved in Mautic. Ensure that all required fields are completed.
5. Check Custom Code or Integrations:
   • If using custom code or third-party integrations, ensure they are properly implemented. Verify that they are not causing conflicts with form submissions.

By following these troubleshooting steps, you can resolve issues with form submissions in Mautic.

If leads in Mautic aren’t being updated, it can affect your marketing efforts. This comprehensive guide covers troubleshooting steps to resolve lead update issues.

1. Review Lead Field Configurations:
   • Check that lead fields and their mappings are correctly set. Go to Settings > Lead Fields and ensure fields are properly configured.
2. Verify Lead Lifecycle and Workflows:
   • Ensure workflows and lead lifecycle stages are properly configured. Navigate to Campaigns and review the workflows assigned to leads.
3. Check Third-Party Integrations:
   • If using integrations, verify their configurations. Check for conflicts or errors in the integration settings. Review integration logs if available.
4. Inspect Logs:
   • Review logs in the var/logs/ directory for errors related to lead updates. Look for any relevant error messages.
5. Test Updates Manually:
   • Try manually updating a lead to see if the issue persists. Use the Mautic interface to modify lead data and check if updates are reflected.

By following these steps, you can effectively troubleshoot and resolve issues with lead updates in Mautic.

When Mautic campaigns aren’t triggering, it can disrupt your marketing automation. This guide provides a step-by-step approach to diagnose and fix these issues.

1. Check Campaign Conditions:
   • Review the conditions and triggers set for your campaigns. Ensure that the criteria are correctly defined. Go to Campaigns and verify that the conditions are set according to your needs.
2. Verify Cron Jobs:
   • Cron jobs are essential for running background tasks. Confirm that Mautic’s cron jobs are configured and running. Common cron jobs for Mautic include:

     * * * * * php /path/to/mautic/app/console mautic:campaigns:update
     * * * * * php /path/to/mautic/app/console mautic:campaigns:trigger

   • Check the server’s crontab:

     crontab -l

3. Review Campaign Logs:
   • Examine logs in the var/logs/ directory for any errors related to campaigns. Look for messages indicating issues with campaign execution.
4. Test Campaign Manually:
   • Try triggering a campaign manually to see if it processes correctly. You can do this through the Mautic UI or via the command line:

     php bin/console mautic:campaigns:trigger

By addressing these areas, you can ensure that your Mautic campaigns are triggering and running as expected.

If Mautic isn’t sending emails, it can critically impact your marketing campaigns. This guide helps you troubleshoot and resolve this issue with detailed steps and checks.

1. Check Email Configuration:
   • Navigate to Settings > Configuration > Email Settings.
   • Verify that the SMTP settings are correct. Ensure the SMTP server, port, encryption (SSL/TLS), and authentication credentials are accurate.

     SMTP Server: smtp.example.com
     Port: 587
     Encryption: TLS
     Username: your-username
     Password: your-password

2. Verify SMTP Server:
   • Ensure that the SMTP server is reachable. You can use tools like telnet to test connectivity: telnet smtp.example.com 587
   • If you can’t connect, check if your server is blocking the port or if there are issues with the SMTP server itself.
3. Review Mautic Logs:
   • Check Mautic’s log files located in var/logs/ for any email-related errors. Look for entries that indicate issues with sending emails.
4. Test with Different Provider:
   • If the problem persists, try configuring a different SMTP provider (e.g., Gmail, SendGrid) to see if the issue is specific to the current provider.
5. Check Email Queues:
   • Verify if there are any emails stuck in the queue. You can use the following command to view the email queue:

   php bin/console mautic:email:send

By following these steps, you can identify and resolve issues that prevent Mautic from sending emails, ensuring your campaigns are delivered successfully.