Form submission issues in Mautic can hinder lead capture. This guide provides detailed steps to troubleshoot and fix form submission problems.

  1. Verify Form Settings:
    • Ensure that form settings are configured to save submissions. Go to Forms and check that the form actions are set correctly to store submissions.
  2. Check JavaScript Errors:
    • Inspect the browser console for JavaScript errors that might be interfering with form submissions. Open the console with F12 or Ctrl+Shift+I and look for error messages.
  3. Review Server Logs:
    • Check server logs for errors related to form processing. Logs can be found in var/logs/ and can provide insights into issues affecting form submissions.
  4. Test Form Submission:
    • Test the form by submitting data and monitoring if it is correctly saved in Mautic. Ensure that all required fields are completed.
  5. Check Custom Code or Integrations:
    • If using custom code or third-party integrations, ensure they are properly implemented. Verify that they are not causing conflicts with form submissions.

By following these troubleshooting steps, you can resolve issues with form submissions in Mautic.