If leads in Mautic aren’t being updated, it can affect your marketing efforts. This comprehensive guide covers troubleshooting steps to resolve lead update issues.
- Review Lead Field Configurations:
- Check that lead fields and their mappings are correctly set. Go to Settings > Lead Fields and ensure fields are properly configured.
- Verify Lead Lifecycle and Workflows:
- Ensure workflows and lead lifecycle stages are properly configured. Navigate to Campaigns and review the workflows assigned to leads.
- Check Third-Party Integrations:
- If using integrations, verify their configurations. Check for conflicts or errors in the integration settings. Review integration logs if available.
- Inspect Logs:
- Review logs in the var/logs/ directory for errors related to lead updates. Look for any relevant error messages.
- Test Updates Manually:
- Try manually updating a lead to see if the issue persists. Use the Mautic interface to modify lead data and check if updates are reflected.
By following these steps, you can effectively troubleshoot and resolve issues with lead updates in Mautic.