Tracking pixel issues in Mautic can affect your ability to track visitor activity accurately. This guide provides a step-by-step approach to troubleshoot and resolve tracking pixel issues.

  1. Verify Pixel URL:
    • Ensure that the tracking pixel URL is correctly set in your Mautic settings. Navigate to Settings > Configuration > Tracking and verify the URL.
  2. Check Pixel Placement:
    • Ensure that the tracking pixel code is correctly placed on your website’s pages. It should be included in the <head> or <body> section of your HTML.
  3. Test Pixel Connectivity:
    • Use browser developer tools to inspect the network requests and check if the tracking pixel is being loaded. Look for a request to the tracking pixel URL and ensure it is successfully sent.
  4. Review Logs:
    • Check Mautic’s logs in var/logs/ for any errors related to tracking pixel functionality. Look for relevant log entries indicating issues.
  5. Test on Different Environments:
    • Test the tracking pixel on different environments (e.g., staging vs. production) to identify if the issue is environment-specific.

By following these steps, you can effectively troubleshoot and resolve issues with Mautic’s tracking pixel.